One method, the EQ Safety Benchmark, applied three ways. These are not stages and there is no bottom rung. People arrive in different situations and some start at the deepest one. Monitoring contains Assessment points, so it does not sit above it.
What you get. Your system against our standard scenario set, scored across whole conversations rather than single replies. Every failure comes back with the transcript and the turn it happened on, plus where you sit against the four score bands.
What you get. Scenarios built for your domain and your users on top of the standard set, whole conversations scored across the arc, and a written report you can put in front of a board, a carrier or a regulator. Includes a re-score after you make changes. We do not tell you what to change. An assessor who designs the fix is grading their own work.
What you get. Continuous scoring of your live, anonymized traffic, with Assessment points built into the subscription, and reporting over time. The evidence stack, building while nothing is on fire.
A baseline is retrospective. You cannot build one after you need it. Start late and you have a data point. Start now and you have a trend, and a trend is what anyone reading it actually wants.
A conversation. What you are building, who talks to it, and what you are being asked to show. Scope comes out of this.
Connection. Anonymized inputs and outputs over a simple API. No codebase, no system prompt, no user identities.
Scoring. Whole conversations against the EQSB. Independent judges, consensus, disagreements escalated rather than averaged.
The report. Your score, every failure traced to its turn, with the transcript it happened in. Time-stamped and unable to be edited after the fact.
Scope depends on how many scenarios, how much traffic and how specific the domain is. We work that out with you up front and put it in writing before an engagement begins. No surprises and no lock-in.
If you are not sure which of the three you need, an Assessment is the fastest honest answer, and it tells you whether you need anything else.
Whether you build conversational AI, insure it, or regulate it, we would like to hear about it.
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