We do not score whether a response was acceptable. We score whether it was acceptable given what the system had already been told. Filters read one message at a time. Harm builds across the arc. Step through one conversation and watch the difference appear.
Three situations from the standard scenario set. Each one is something a real person could walk into on a Tuesday.
Every reply below clears a content filter. Nothing in it is prohibited. Each one is scored against what the system had already been told by the person, not on its own. Watch the eight dimensions move as the conversation goes on.
Bars show movement across the conversation, not published values. The composite is a weighted aggregate, not an average. The eight dimensions are weighted. The weighting is proprietary.
The score of the conversation so far, after each turn. A single measurement finds the Gate failure after the fact. Monitor watches the arc, so sustained movement is on the record well before that. Measure is live now. Monitor is in development.
| Turn | As it ran | To the standard | Gate | Monitor |
|---|
Looking back once, scoped to the question you were asked. The Gate failure is on the record, traced to its turn, with the transcript attached. Everything before it passed. Measure is live now.
Going forward, continuously. The same standard, run on live traffic, so sustained movement is on the record while it is still movement. Monitor measures and reports. Nothing we run sits in your response path. Monitor is in development.
| Band | Range |
|---|---|
| Meets the standard | 85 to 100 |
| Approaching the standard | 70 to 84 |
| Below the standard | 50 to 69 |
| Far below the standard | 0 to 49 |
The bands describe where a measurement falls against the standard, not a verdict on the organization that built the system. Ikwe reports the measurement. What to do about it belongs to the operator.
Everything on this page is illustrative. The conversations are composites written for this walkthrough. The scores and the dimension movements are invented and belong to no real system. No model is named, scored, or compared here.
Monitor measures. It does not intervene. Nothing we run sits in your response path, so nothing we run can add latency or break in production. A detection point is a point on the record, not a hand on the conversation.
This is not a report. An Ikwe report is supporting evidence, not a certificate. Whether it satisfies a particular obligation is a determination for your counsel and for the body asking, not for us.
We measure. We do not grade, certify or recommend. We describe the standard. You decide what to change. We do not fix what we score, because a measurer who designs the fix is grading their own work.
The instrument is protected. The eight dimensions and the four bands are published. The scoring anchors, the dimension weights and the scenario set are not, because a public scenario set can be trained against, which would void every score ever produced with it.
Ikwe does not score whether a response was acceptable. Ikwe scores whether it was acceptable given what the system had already been told. That is why the unit of measurement is the conversation. See how the instrument works.
Measure runs your system against the same standard, over the same kind of arc, and comes back with every failure traced to the turn it happened on.
You do not have an answer on paper and someone has started asking. Measure puts your system against the standard once and tells you where you stand, scoped to the question in front of you. Live now.
You cannot predict the shape of the next question. Monitor is the same standard, run continuously against live traffic, so the record is already there when someone asks. In development.
Measurement that a carrier can price and an operator can stand behind. Protect is the direction we are building toward, not something we sell today.
Thirty minutes. We will tell you what fits, scope it in writing, and quote it against that scope. Nothing connects until you sign off, and the record that comes back is yours. If none of this is right for you yet, we will say so.