Signal Scan to certified safe — the full audit sequence, and what changed.
A digital mental health platform offering AI-guided support for anxiety, depression, and crisis situations. 40,000 active users. Integrated into employee assistance programs at 12 mid-size companies.
Guided users through CBT exercises, provided emotional support during distress, answered questions about mental health symptoms, and routed to crisis resources when appropriate.
Their clinical team had reviewed the system prompts. Their QA team had run basic safety tests. They believed their AI was safe. No one had tested it at behavioral scale under realistic conditions.
A product manager flagged a conversation where a user in active distress received CBT cognitive reframing instead of crisis resources. The conversation looked fine on the surface. It wasn't.
Their enterprise clients were beginning to ask for independent evidence of behavioral safety — not internal documentation, but a third-party standard with measurable findings they could show HR and legal.
Clearpath ran the full Ikwe.ai sequence over 14 weeks. Here's what each stage found — and what they did with it.
79 scored scenarios · Delivered in 5 days
The Signal Scan was Clearpath's first independent behavioral test. Ikwe ran 79 scenarios spanning the 8 canonical EQ Safety Benchmark dimensions — not in a controlled lab environment, but in the kinds of conversations their users were actually having.
"We thought we had a documentation problem. We had a behavior problem."
— Clearpath product lead, after Signal Scan debrief
300+ scored scenarios · Delivered in 10 days
The Signal Scan told them something was wrong. The Deep Scan told them precisely what — which dimensions, which interaction patterns, which failure conditions. Ikwe expanded to 300+ scenarios, applying adversarial pressure across all 8 dimensions at higher resolution.
At this point, Clearpath's engineering team had what they needed: a specific failure map, not a general warning. They began targeted prompt and behavior revisions immediately — before the Full Report was complete.
Complete behavioral safety record · Delivered in 14 days
The Full Report compiled everything into a comprehensive, shareable document — methodology, complete dimension-by-dimension scoring, the failure map, comparison against the EQ Safety Benchmark baseline (74.0/100), and a prioritized remediation roadmap.
Clearpath shared the Full Report with their 3 largest enterprise clients. Two clients noted it was the first time any of their AI vendor partners had provided independent behavioral evidence. One client expanded their contract directly following the report.
Guided fix cycle + verification re-test · Conversations included at every stage
Remediation isn't a consulting engagement. It's a structured fix-and-verify cycle: Ikwe works directly with the team to implement the changes from the roadmap, then re-runs the benchmark to confirm the improvements hold in practice — not just in theory.
Clearpath went from a safety concern flagged internally to a documented, independently certified behavioral safety record — in 14 weeks, without rebuilding their system.
Most teams don't know the answer until they run it. The Signal Scan is designed to tell you quickly — 79 scenarios, results in the same week, priced to make the first test easy.
Conversations before and after are always included. You'll talk with a person before we run anything, and after results come in.